This website is operated by Pop Galaxy Collectibles LLP, a Limited Liability Partnership registered in the United Kingdom under Company Number: OC450091 (referred to as "Pop Galaxy Collectibles," "we," "our," or "us"). As a user of this website (referred to as "you/your"), you acknowledge that any use of this website, including any transactions you make ("use/using"), is subject to our terms and conditions below.

 

Please:

• Read these terms and conditions carefully before using this website.

• Print a copy for future reference.

• Read our Privacy Policy section regarding your personal information.

 

1. General

 

1.1 We reserve the right to change these terms and conditions at any time - the last such update was 28 November 2023. Any such changes will take effect when posted on the website (see date at the top), and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

 

1.2 If you are not a direct consumer, you confirm that you have authority to bind any individual or entity on whose behalf you use this website.

 

1.3 Certain website services will require registration, and as part of the account you create you are able to submit contact information. Information that you provide on this website must be accurate and complete, and you must have permission to use it. In the event that you have any concerns regarding your Password Details or become aware of any misuse, then you must inform us immediately (see the Contact Us section for more information).

 

2. Order Process

 

2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

 

2.2 The 'checkout' stage sets out the final details of your order. Following this, we will send to you an order acknowledgment email detailing the products you have ordered and Payment Confirmation. Please note that neither email is an order confirmation or order acceptance from us.

 

2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered or upon collection unless we have notified you that we do not accept your order or you have cancelled it.

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2.4 We are not a wholesaler and as such we reserve the right to refuse/cancel any order or account which we believe is being used exclusively for business purposes.

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3. Mystery Box Purchases

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3.1 Purchasing a mystery box from Pop Galaxy Collectibles is an exciting venture into the unknown. The contents of mystery boxes are intentionally undisclosed, adding an element of surprise to your purchase.

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3.2 Please be aware that the specific items included in a mystery box are not guaranteed or pre-determined, for example by the image provided in the product listing. Each mystery box is curated with a variety of collectibles, but the exact contents may vary.

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3.3 Mystery box contents may differ in terms of rarity, value, or type. While we strive to provide diverse and appealing items, the inherent nature of mystery boxes means that individual preferences and expectations may vary.

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3.4 Due to the unpredictable and surprise-oriented nature of mystery boxes, we do not accept exchanges or returns based on the specific items received in the mystery box. All mystery box sales are final. This does not affect any damages incurred during shipping, details of our Shipping & Returns Policy can be found by clicking this link. 

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3.5 Rest assured, we uphold high-quality standards for all our collectibles. While the mystery box contents are not guaranteed, the items included are genuine, at least Very Good if not Mint condition, and come from our carefully curated range.

 

By purchasing a mystery box from Pop Galaxy Collectibles, you acknowledge and accept the unpredictable nature of the contents and the terms outlined above.

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3. Fair Use Policy:

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In situations where, in our judgment, individuals engage in activities that question the fair use of our systems or processes, we retain the right to cancel accounts and/or limit/block access to Pop Galaxy Collectibles for those individuals. Examples of such activities may include making numerous reservations without subsequent purchases, purchasing undue quantities of a single product or repeatedly reserving the same product without finalising the purchase, as per Section 2.4 above. This is not an exhaustive list.

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4. Pricing and Payment

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4.1 Pricing Accuracy Online:

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In the event of discovering an error in the pricing of the collectibles you've ordered or reserved, we will promptly notify you. This will occur either before dispatching the goods or before you collect them. You will then have the option to confirm your order at the accurate price or to cancel it. If we are unable to get in touch with you, we will consider the order as cancelled. Should you choose to cancel and have already made a payment, a full refund will be issued.

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4.2 Pricing Details:

All prices are presented in GBP - £ - (Pounds Sterling) and include UK VAT where applicable.

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4.3 Payment

We take payment from your chosen method at the time we receive your order. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

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5. Consumer Rights and Data Security:

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5.1 Your statutory rights as a consumer remain unaffected, and you retain the right to cancel any contract as outlined in our terms.

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5.2 Security Measures:

While we take reasonable precautions to secure your order and payment details, we cannot be held liable for losses resulting from unauthorised access, unless due to our negligence.

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6. Miscellaneous Provisions

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6.1 Governing Law:

The contract between us is governed by the laws of England. Any disputes will be resolved exclusively in the courts of England. The contract will be concluded in the English language.

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6.2 Product Use and Liability:

Our products are intended for domestic use. If used for business, ensure appropriate insurance coverage. We do not warrant products for business use, and we exclude warranties related to fitness for a particular purpose for business users.

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6.3 External Disruption:

Pop Galaxy Collectibles is not liable for delays or failures in product delivery caused by circumstances beyond our reasonable control.

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6.4 External Links:

We may provide links to external websites for your discretion. We are not responsible for the content, privacy practices, or any consequences arising from the use of such external sites.

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6.5 Assignment:

You may not assign your rights or obligations without our written agreement. We reserve the right to transfer our rights or obligations to a third party.

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6.6 Validity of Terms:

If any part of these terms is deemed either partially or wholly invalid, it does not affect the validity of the remaining sections.

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6.7 Rights of Third Parties:

These terms do not create rights for third parties. No consent from third parties is required to amend these terms.

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6.8 Waiver:

No delay or failure by Pop Galaxy Collectibles to exercise rights under these terms constitutes a waiver. Any waiver must be in writing and signed by an authorised representative.

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6.9 Entire Agreement:

These terms supersede all prior agreements and set forth the entire understanding between you and Pop Galaxy Collectibles regarding the use of this website.

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End of Terms of Use